Warranty

Learn how you’re legally covered, where to get help or how to register the Extended Warranty for your smartphone.

You’re covered for at least 2 years, always

If you experience any manufacturing defects with any of our products (including accessories, audio products and spare parts), you’re always covered by a 2-year warranty by default.

Contents

 


Extended Warranty

Get up to 5 years of cover, for free

Extend the warranty of your Fairphone smartphone from 2 years up to 5 years. This is available for the following products:

  • Fairphone 4
  • Fairphone 5
  • Fairbuds coming soon – Available on Monday 15th of April

Register now for Extended Warranty

To get the Extended Warranty, you need to register your smartphone. For a smooth registration process, you’ll need a couple of things at hand:

  • Your Fairphone 4 or Fairphone 5
  • A digital copy of your receipt or proof of purchase

Estimated time to complete: Less than 10 minutes

Register your Fairphone

How Extended Warranty works

Standard warranty
For 2 years, which applies to all Fairphone product
Extended Warranty
Up to 3 years extra by registering your smartphone
Love your phone for (even) longer
Enjoy up to 5 worry-free years of your Fairphone

 

*The exact length of Extended Warranty depends on the date of purchase.

Fairphone’s goal is to make products that last as long as possible, to reduce the environmental footprint created by the manufacturing process.

So we offer an extension on the standard 2-year warranty, increasing it to up to 5 years total warranty. All you need to do is register your Fairphone. It’s free and it doesn’t matter where or how you purchased the phone originally, even if you received it as a gift. We only require that you have the original receipt or proof of purchase.

When will my Extended Warranty expire?

The total Extended Warranty period depends on when you purchased your Fairphone. Once you have registered your smartphone, you will receive an email confirming a precise expiration date. This is based on the standard warranty plus an extension.

Below, you can find examples of the Total Extended Warranty period for each Fairphone model.

Fairphone 4

Date of purchase Total extended warranty
2021 | 2022 | 2023 | 2024 | 2025

5 years
(2 years standard + 3 years extension)

Fairphone 5

Date of purchase Total extended warranty
2023 | 2024 | 2025

5 years
(2 years standard + 3 years extension)

2026 | 2027 3 years
(2 years standard + 1 year extension)

You can find examples of what’s not covered by warranty and the full T&Cs for registering your Extended Warranty.


Standard warranty

Whether it’s one of our smartphones, an accessory or spare part, you will be covered by the legal 2-year warranty. This covers all manufacturing defects. You can find examples of what’s not covered by warranty at the bottom of this page.

Remember to keep your receipt or a proof of purchase. You need to provide these in the future if you ever need to make a warranty claim.

Where to get help

If you have a warranty claim, please contact the company where you originally purchased your Fairphone product. If applicable, repairs, replacements, shipping and any costs involved will be arranged by them.

  • Purchased from Fairphone’s website: that’s easy, you are in the right place and you should start a conversation with us directly.
 Contact customer support
  • Purchased from a reseller: it’s the resellers responsibility to help you further so we appreciate you contacting them if you have any issues.
  • Second-hand or gift: you should still contact the company where the product was originally purchased. You continue to benefit from the legal warranty even if you purchased second hand. Please note that you will need the original proof of purchase.

Troubleshooting and DIY repairs

We’re serious about our claim: Yours to open, yours to keep. Unlike other brands, we encourage you to repair, improve or upgrade your Fairphone yourself so a DIY repair for your Fairphone won’t necessarily void your warranty.

We’ve got you covered with helpful guides, our troubleshooting tool and affordable spare parts available on our website.

Troubleshoot an issue

Explore spare parts

 


What’s not covered by warranty?

Issues including normal wear and tear, accidental or cosmetic damage are not covered by warranty. Here are some examples:

  • deterioration of your battery performance
  • broken display after you dropped your phone
  • Scratches on your back cover from daily handling

For whatever the reason your issue is not covered by warranty, we can still help you with any repairs that are needed but you will need to pay for these yourself. You can find affordable spare parts and replacements on our website.

Detailed terms and conditions

If you are unsure about anything we’ve already mentioned, you can also read our terms and conditions for warranty:

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