Warranty

Learn how you’re legally covered, where to get help or how to register your Fairphone 4 Extended Warranty

If you experience any manufacturing defects with any of our products (hey, it happens sometimes), you’re covered by a 2-year warranty. This is alongside your legal rights, as a consumer, when you purchase products from our website or from a reseller.

It’s also our goal to inspire others to go beyond what is legally required and make products that last as long as possible so that we can all drastically reduce the environmental footprint created by the manufacturing process.

Contents


Fairphone 4 Extended Warranty

The majority of smartphones are covered by a 2-year warranty by default. With Fairphone 4, we go the extra mile to cover your new phone for up to 5 years at no additional cost and no matter where or how you purchased the phone originally.

All you need to do is register your Fairphone 4 within the first 90 days since the day you purchased it. This also applies if you received it as a gift.

 

How it works

  1. Wait for your new Fairphone 4 to be delivered.
  2. Unbox and set up your new phone.
  3. Apply using our short registration form
  4. We’ll send you a confirmation email, including the expiry date
  5. That’s it, you’re all done.

 

Register your Fairphone 4

It takes less than 10 minutes to complete. You’ll need to provide a proof of purchase or receipt and share some basic details about you and your phone.

Get started

 

Duration of your Extended Warranty

The duration of your Fairphone 4 warranty includes the standard 2 years plus the additional extension. This extension is calculated based upon the purchase date.

Date of purchaseTotal Extended Warranty period
30.09.2021 – 31.12.20225 years
01.01.2023 – 31.12.20234 years
01.01.2024 – 31.03.20243 years

You can find examples of what’s not covered by warranty and the full T&Cs for registering your Extended Warranty on this page:


Warranty for all Fairphone products

Whether it’s one of our smartphones, an accessory or spare part, you will be covered by the 2-year warranty starting from the date of purchase or delivery depending on your circumstances. This covers all manufacturing defects. You can find examples of what’s not covered by warranty at the bottom of this page.

Remember to keep your receipt or a proof of purchase. You need to provide these in the future if you ever need to make a warranty claim.

 

Where to get help

If you have a warranty claim, please contact the company where you originally purchased your Fairphone product. If applicable, repairs, replacements, shipping and any costs involved will be arranged by them.

  • Purchased from Fairphone’s website: that’s easy, you are in the right place and you should start a conversation with us.
 Contact customer support
  • Purchased from a reseller: we recommend contacting the reseller first as they can see your order history and could provide you with additional options or solutions.
  • Received as a gift: you can benefit from the warranty as long as you can provide the original proof of purchase. We kindly ask you to also contact the company where it was originally purchased.
  • Purchased second-hand: you can also benefit from the original 2-year warranty as long as you can provide the original proof of purchase. We kindly ask you to contact the company where it was originally purchased.

 

Troubleshooting and DIY repairs

We’re serious about our claim: Yours to open, yours to keep. Unlike other brands, we encourage you to repair or upgrade your Fairphone yourself so DIY repairs following our tutorials and repair guides should not void your warranty.

We’ve got you covered with helpful guides, our troubleshooting tool and affordable spare parts available on our website.

Troubleshoot an issue    Explore spare parts


What’s not covered by warranty?

Issues including normal wear and tear, accidental or cosmetic damage are not covered by warranty. Here are some examples:

  • deterioration of your battery performance
  • broken display after you dropped your phone
  • scratches on your back cover from daily handling.

For whatever the reason your issue is not covered by warranty, we can still help you with any repairs that are needed and you can find affordable spare parts and replacements on our website.

 

Detailed terms and conditions

If you need more information, you can also read our terms and conditions for warranty:

 

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