Set your country and language

cancel

Contact us

Let’s connect.

HOW CAN WE HELP YOU?
BUSINESS

Considering Fairphone for your organisation? Excellent choice.

contact us
SALES PARTNERS

Become a Fairphone reseller, operator or distributor today.

contact us
PRESS & EVENTS

Stay on top of all our PR activities and get access to media kits.

contact us

We’re always happy to help.

customer support

Having trouble with your order or device? We’re here to answer all your questions.

Something else?

Reporting a security vulnerability

Have you identified a security vulnerability on one or more of our devices? Please report it to [email protected]

How to report
our office
Fairphone B.V. Van Diemenstraat 200 1013 CP Amsterdam The Netherlands
KvK: 55901964 VAT: 851904270B01

Please note our repair centre is not located at this address. In case you would like to submit a return or repair request, get in touch with Customer Support.

Reporting

How to report a security vulnerability

If you have identified a security vulnerability on one or more of our devices, please report it to [email protected] and provide us with the following information:

VULNERABILITY DETAILS

  • Product name affected.
  • Software version(s) affected.
  • Steps to reproduce the issue.

EXTRA DETAILS

  • A PoC (Proof of Concept) or exploit, if available.
  • Workaround found, if applicable.
  • Disclosure plans, if any.

KEEP IN MIND

  • During the investigation and resolution phase, it is recommended not to disclose any information about the vulnerability and/or exploits connected to it, to avoid third parties using the security issue for malicious purposes.
  • We will keep you informed about the status of the investigation and when a resolution is ready.

Follow us