Return your Fairphone product

Return your Fairphone purchase

You have 14 days from the date of delivery to register your return online.

START YOUR RETURN

(For items purchased on fairphone.com only)

Track your return

Let’s go step-by-step

Select the items to return and request a free shipping label.

Pack your items securely and attach the shipping label.

Drop off your package at a UPS Access Point™ and Track your return.

START YOUR RETURN This process is applicable for orders placed on fairphone.com. Ordered from somewhere else? Please contact your retailer directly

Good to know

Eligibility: We only accept returns for items purchased from fairphone.com directly. If you purchased from a partner or retailer, please refer to their return policy.
Timeframe: You have 14 days from the date of delivery to register your return online.
Costs: Return shipping is free. However, the original shipping cost will not be refunded.
Condition: Items must be returned in new condition with the original packaging.
Refunds: Once your return has been validated by our team, please allow up to five business days for the refund to reach your original payment method.
Exceptions: There are a few order combinations that might not be eligible for returns via the online form. In this case, you will be redirected to a Fairphone customer support agent who will assist you further.

Read our full Returns Policy

Choose Repair over Replace

Don’t return what can be repaired. Try our diagnosis tool to see if there’s an easy fix for your issue. Diagnose your device

Frequently asked questions

How long do I have to return my order?

You have 14 days from the date of delivery to register your return request online.

Can I return a product I bought from another store (e.g., Amazon, MediaMarkt)?

No. The online return form is exclusive to items purchased directly from the Fairphone webshop. If you purchased your device from a partner or third-party retailer, please contact them directly to handle your return.

What condition should the item be in?

To be eligible for a refund, items must be in new, unused condition with original packaging and all tags attached.

Are there any items I cannot return?

Yes. Certain items are ineligible for return, such as Final Sale items.

Is return shipping free?

Return shipping is free. However, if user damage is found, then a fee will be levied to return the device.

Will I be refunded for the original shipping cost?

No. Original shipping charges are non-refundable

How long will it take to get my refund?

Once we receive your package and our warehouse validates the return, please allow up to five business days for the refund to appear on your original payment method.

What information do I need to start my return?

You will need your order number and the email address used to place the order.

My device is damaged or not working. Should I return it here?

We recommend using our repairs and troubleshooting page to find a solution first, before attempting to return your device. Our customer support agents will help you figure out whether a return is needed or not.

How do I send the package back?

Once you register your return online, you will be able to print a shipping label instantly. Simply attach it to the box and drop it off at a UPS access point.

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