Apply for your free shipping label
Pack your phone(s) safely in a box
Drop it in the mail, wait 6 - 8 weeks
You receive an email from us and that's it!
Unfortunately, we are unable to provide shipping labels for Norway, Portugal and Switzerland.
€ 20 for any phone
UK customers get £15
€ 75 for a Fairphone 1 or 2
UK customers get £65
Limit one refund per person. See our Terms and Conditions for more detail.
We’ve got ambitious plans for reducing e-waste. Help us reach our target of collecting 20,000 phones in 2020.
Find out what happens to your phones once they reach our recycling partner.
Phones that are still usable first get their data scrubbed. Then they’re refurbished and sold through a trusted partner so that someone else can enjoy them.
Phones that are no longer functional go to a European recycling facility where they’re processed to recover the valuable resources inside.
Rest easy – our DEKRA-certified partner removes all personal data from your phone as soon as they receive it.
Other useful information can be found in the FAQs below.
Yes please! The more phones you send the better, but be wary that your post office may have restrictions on the amounts. For the countries we are active in, you should be able to send up to 5 phones. Make sure to enter the IMEI number of the newest device; the other devices will be scanned upon arrival at our recycling partner.
Yes, this is possible. Simply fill in your information and leave the ‘Fairphone 3 order number’ field empty. Currently, we cannot offer any cash back or discounts for the phones you send but we hope you choose to recycle with us. We will still check if your phone/s can be reused or recycled for their important materials.
If this is the case, there is no guarantee that our systems will be able to check your phone’s IMEI number which we use to identify the brand and model. For some cases, we are still able to retrieve and check the IMEI number. If we are able to do this and you have added a Fairphone 3 order number, we can process your cash back. If we are unable to retrieve the IMEI, unfortunately we cannot automatically process your cash back. Please contact our support team and have the same shipping label you used for us to be able to find your order and process your cash back manually.
This may happen sometimes for very niche brands. If that is the case we are unfortunately unable to accept your phone, but please recycle it locally. Check the website of your municipality for the best way to recycle electronics locally.
As long as we can define them as mobile phones, yes! Please do not send any other electronics. Check the website of your municipality for the best way to recycle electronics locally.
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