Costs nothing.
Makes a ton of sense.

Recycle your phone for free.
It’s good for your conscience, and for the planet.

Get cash back on your Fairphone 3

  • €20 for any other phone*

    €20 for any other phone*

    You can return any phone that can be turned on. As a thank-you, we’ll give you a 20 euro refund on your Fairphone 3 order.
    *UK customers: 15 GBP.

  • €75 for Fairphone 1 or 2*

    €75 for Fairphone 1 or 2*

    If you are returning a Fairphone 1 or 2, we’ll give you an extra thank-you for sticking with us.
    *UK customers: 65 GBP.

 

We’ll send your thank-you refund, 6-8 weeks after you’ve sent your phone.
Please note, you can recycle as many phones with us as you like, but the cashback offer applies to one device and only for orders placed on our website.
Unfortunately, our recycling program does not apply to Norway, Switzerland and Portugal.

How it works

1

Fill in the short form and get a free shipping label

2

Ship your phone from the post office

3

Once sent, your refund arrives in 6-8 weeks

4

Celebrate, you're a hero!

Ready to go?

We recommend sending your previous phone when you have everything set up on your new Fairphone 3. Please also make sure your phone can be turned on!

Add your previous phone’s information

Please enter the IMEI number of the phone you want to send us. You can display this number by calling *#06# on your phone, or you can find it under the battery or on the original box.

Your details

These are needed to generate a free-shipping label.

Fairphone 3 order number (optional)

You can either find this in your email inbox or by logging in to your Fairphone account at the top of the page. If you don’t have a Fairphone 3 order, you can still recycle with us, just skip this step.

Hm, we can't recognize your IMEI, try again please

  • MzU5Njk0MDU=
  • MzU3MTk3MDY=
  • MzU0NjQxMDY=

Your data is safe

Our DEKRA-certified partner removes all personal data from your phone immediately upon arrival. Rest easy – your data gets certifiably wiped.

Help us reach our goal

Achieved so far: 3326 phones
Our goal for 2020: 20.000 phones

Contribute to develop recycling

We work with our partners Closing the Loop and Recell Ghana to ship e-waste from Africa to Europe for safe recycling. If you send us a phone that can be reused, the revenue beyond costs, if any, goes to financing those projects.

Print, package and send

    Download your label

    Your shipping label & instructions have also been sent to

    Here’s how to send in your previous phone to make sure it’s safely reused or recycled:

    Prepare

    • Important note! Remove your SIM card and/or memory card and remove any pin code or password that prevents accessing the phone.
    • You can fully erase your data by performing a reset of your phone. But rest assured we will will wipe the data from your phone, even if you don’t.

    Pack

    • Wrap the phone securely in newspaper or bubble wrap.
    • Do you have other (older) devices? You can include them in the box now to further reduce e-waste.
    • Place everything in a sturdy box (a shoebox or the original product box should do). If necessary, add some more newspaper or bubble wrap to keep things from sliding around.
    • Print the free-shipping label and tape it to your box.

    Send

    • Drop off your package at your nearest post office. See details on the free-shipping label.
    • Now, pat yourself on the back. You’ve become part of the solution.

    Receiving your cash back

    From the moment you drop your phone off it usually takes between 2 – 4 weeks for the phone to be delivered, processed and the thank-you refund sent. It will go to the same payment method you used to order your Fairphone 3 (e.g. Bank account, Paypal, Credit Card…). You will receive an email to confirm your refund has been sent.

    Thank you for being someone who makes time to recycle! You’re at the vanguard of the circular economy!

    Local Options

      Based on the specifications of your phone, it appears that the cost of shipping is greater than the value that the phone would bring to our recycling program. So we recommend that you recycle your phone locally.

      At the right, you’ll see some suggested options for selling or donating your phone for safe recycling. Besides these options, most electronics and mobile phone stores have a free recycling drop-off point.

      However, if you can’t find any suitable options where you live, we will still accept your old phone for our recycling program.

      FAQs

      • Can I send more than one phone?

        Yes, please! The more phones you send the better, but be wary that your post office may have restrictions on the amounts. For the countries we are active in, you should be able to send up to 5 phones. Make sure to enter the IMEI number of the device you want to receive the cashback for. You only need to register that one, and you will only have to use one shipping label. The other devices will be scanned upon arrival at our recycling partner.

      • I don’t want to order a Fairphone 3, can I still recycle?

        Yes, this is possible. Simply fill in your information and leave the ‘Fairphone 3 order number’ field empty. Currently, we cannot offer any cash back or discounts for the phones you send but we hope you choose to recycle with us. We will still check if your phone/s can be reused or recycled for their important materials.

      • My phone does not turn on, what happens next?

        If this is the case, there is no guarantee that our systems will be able to check your phone’s IMEI number which we use to identify the brand and model. For some cases, we are still able to retrieve and check the IMEI number. If we are able to do this and you have added a Fairphone 3 order number, we can process your cash back. If we are unable to retrieve the IMEI, unfortunately we cannot automatically process your cash back. Please contact our support team and have the same shipping label you used for us to be able to find your order and process your cash back manually.

      • Why is the IMEI number not recognized?

        This may happen sometimes for very niche brands. If that is the case we are unfortunately unable to accept your phone, but please recycle it locally. Check the website of your municipality for the best way to recycle electronics locally.

      • Can I send other old electronics to be recycled?

        As long as we can define them as mobile phones, yes! Please do not send any other electronics. Check the website of your municipality for the best way to recycle electronics locally.

      We are here to help

      Please feel free to contact our support team if you experience an issue with our recycling service.

      Contact support team

      Together we can change the way products are made

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