€20 for any other phone*
You can return any phone that can be turned on. As a thank-you, we’ll give you a 20 euro refund on your Fairphone 3 order.
*UK customers: 15 GBP.
€75 for Fairphone 1 or 2*
If you are returning a Fairphone 1 or 2, we’ll give you an extra thank-you for sticking with us.
*UK customers: 65 GBP.
We’ll send your thank-you refund, 6-8 weeks after you’ve sent your phone.
Please note, you can recycle as many phones with us as you like, but the cashback offer applies to one device and only for orders placed on our website.
Unfortunately, our recycling program does not apply to Norway, Switzerland and Portugal.
Fill in the short form and get a free shipping label
Ship your phone from the post office
Once sent, your refund arrives in 6-8 weeks
Celebrate, you're a hero!
Hm, we can't recognize your IMEI, try again please
Our DEKRA-certified partner removes all personal data from your phone immediately upon arrival. Rest easy – your data gets certifiably wiped.
Achieved so far: 3326 phones
Our goal for 2020: 20.000 phones
We work with our partners Closing the Loop and Recell Ghana to ship e-waste from Africa to Europe for safe recycling. If you send us a phone that can be reused, the revenue beyond costs, if any, goes to financing those projects.
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Here’s how to send in your previous phone to make sure it’s safely reused or recycled:
From the moment you drop your phone off it usually takes between 2 – 4 weeks for the phone to be delivered, processed and the thank-you refund sent. It will go to the same payment method you used to order your Fairphone 3 (e.g. Bank account, Paypal, Credit Card…). You will receive an email to confirm your refund has been sent.
Thank you for being someone who makes time to recycle! You’re at the vanguard of the circular economy!
Based on the specifications of your phone, it appears that the cost of shipping is greater than the value that the phone would bring to our recycling program. So we recommend that you recycle your phone locally.
At the right, you’ll see some suggested options for selling or donating your phone for safe recycling. Besides these options, most electronics and mobile phone stores have a free recycling drop-off point.
However, if you can’t find any suitable options where you live, we will still accept your old phone for our recycling program.
*Except for Closing the Loop, we have no direct ties to the companies mentioned above. Please be sure to carefully read the terms and conditions on each website before sending in or dropping off your phone.
If you know of any other companies or recycling points that you think we should include on our list, please contact us.
Yes, please! The more phones you send the better, but be wary that your post office may have restrictions on the amounts. For the countries we are active in, you should be able to send up to 5 phones. Make sure to enter the IMEI number of the device you want to receive the cashback for. You only need to register that one, and you will only have to use one shipping label. The other devices will be scanned upon arrival at our recycling partner.
Yes, this is possible. Simply fill in your information and leave the ‘Fairphone 3 order number’ field empty. Currently, we cannot offer any cash back or discounts for the phones you send but we hope you choose to recycle with us. We will still check if your phone/s can be reused or recycled for their important materials.
If this is the case, there is no guarantee that our systems will be able to check your phone’s IMEI number which we use to identify the brand and model. For some cases, we are still able to retrieve and check the IMEI number. If we are able to do this and you have added a Fairphone 3 order number, we can process your cash back. If we are unable to retrieve the IMEI, unfortunately we cannot automatically process your cash back. Please contact our support team and have the same shipping label you used for us to be able to find your order and process your cash back manually.
This may happen sometimes for very niche brands. If that is the case we are unfortunately unable to accept your phone, but please recycle it locally. Check the website of your municipality for the best way to recycle electronics locally.
As long as we can define them as mobile phones, yes! Please do not send any other electronics. Check the website of your municipality for the best way to recycle electronics locally.
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