Phones are small devices, but forgotten ones are a big problem. With your help, we can change that, and show the way toward a truly circular economy.
Many people think they’ll keep their previous phone as a back-up; in reality, those phones are rarely used again. Be a hero — give your previous phone or its materials a second life.
€20 for any other phone
You can return any phone that can be turned on. As a thank-you, we’ll give you a 20 euro refund on your Fairphone 3 order.
€40 for Fairphone 1 or 2
If you are returning a Fairphone 1 or 2, we’ll give you an extra thank-you for sticking with us.
We’ll send your thank-you refund back in 2-4 weeks once you’ve sent your phone.
Unfortunately, our recycling program does not apply to Norway and Switzerland.
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From the moment you drop your phone off at a DHL point, it usually takes between 2 – 4 weeks for the phone to be delivered, processed and the cash back payment sent to the same bank account you used to order the Fairphone 3.
You can find this by calling *#06# on your phone. Alternatively you can either find it:
Our DEKRA-certified partner removes all personal data from your phone immediately upon arrival. Rest easy – your data gets certifiably wiped.
We work with our partners Closing the Loop and Recell Ghana to ship e-waste from Africa to Europe for safe recycling. If you send us a phone that can be reused, the revenue beyond costs, if any, goes to financing those projects.
Download your label
Your shipping label & instructions have also been sent to
Here’s how to send in your previous phone to make sure it’s safely reused or recycled:
From the moment you drop your phone off it usually takes between 2 – 4 weeks for the phone to be delivered, processed and the thank-you refund sent. It will go to the same payment method you used to order your Fairphone 3 (e.g. Bank account, Paypal, Credit Card…). You will receive an email to confirm your refund has been sent.
Thank you for being someone who makes time to recycle! You’re at the vanguard of the circular economy!
Based on the specifications of your phone, it appears that the cost of shipping is greater than the value that the phone would bring to our recycling program. So we recommend that you recycle your phone locally.
At the right, you’ll see some suggested options for selling or donating your phone for safe recycling. Besides these options, most electronics and mobile phone stores have a free recycling drop-off point.
However, if you can’t find any suitable options where you live, we will still accept your old phone for our recycling program.
*Except for Closing the Loop, we have no direct ties to the companies mentioned above. Please be sure to carefully read the terms and conditions on each website before sending in or dropping off your phone.
If you know of any other companies or recycling points that you think we should include on our list, please contact us.
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