WELCOME TO FAIRPHONE’S SPEAK UP PLATFORM

欢迎来到Fairphone的发声平台 ]

At Fairphone, we are committed to conducting our business of building sustainable electronics with integrity, transparency, and fairness, for people and the planet. We aim to create safe and trusted spaces for anyone, whether inside or outside our company, to raise concerns about practices that may be unethical, unlawful, unsafe, or misaligned with our values. If you have a concern, we encourage you to report it promptly and in the public interest.
在Fairphone,我们致力于以诚信、透明和公平的方式开展业务,为人类与地球打造可持续电子产品。我们致力于为任何人——无论身处公司内部或外部——创造安全可靠的空间,使其能够对可能存在不道德、违法、不安全或与我们价值观相悖的行为提出关切。若您有任何疑虑,我们鼓励您及时举报,以维护公众利益。

To report, simply click the below button “File a Report”. Make sure to save your case number, without it you cannot access and follow up on your report. 如需提交报告,请点击下方“提交报告”按钮。请务必保存您的案件编号,否则将无法访问和跟进您的报告。

All reports are strictly confidential. Your identity will be protected, and you will not face retaliation for speaking up in good faith. You can also report anonymously. The choice is yours. 所有举报均严格保密。您的身份将得到保护,且不会因善意举报而遭受报复。您亦可选择匿名举报,决定权在您手中。

To understand how the platform works, what you can include in your report and other practical questions, please refer to the below FAQ. If you need to know what happens after filing a report, who reviews your report and what remedy could look like, please refer to our Speak Up Policy.
要了解平台运作机制、报告可包含的内容及其他实用问题,请参阅下方常见问题解答。若需了解提交报告后的处理流程、审核人员及可能采取的补救措施,请查阅我们的《举报政策》[插入链接]。

Not sure about all the facts? That’s okay. We encourage you to speak up with what you know. You don’t need to be certain or prove misconduct. Please do not attempt to investigate yourself.

不确定所有事实?没关系。我们鼓励您说出您所知的情况。您无需确定事实或证明不当行为。请不要自行调查。

FAQ 常见问题解答

Who can file a report?

This policy is open to any person who wishes to raise concerns about suspected misconduct linked to Fairphone’s operations or value chain. This includes:

  • Employees (applicants, current or former)
  • Workers in our value chain (e.g., manufacturing, assembly, logistics, raw material sourcing, recycling)
  • Direct and indirect suppliers, subcontractors and business partners and their employees
  • Customers
  • Civil society organizations, trade unions, NGOs
  • Communities affected by our business activities
  • Customers, end-users, or third-party observers

谁可以提交报告?

本政策面向任何希望就与Fairphone运营或价值链相关的疑似不当行为提出关切的人士。包括:

  • 员工(应聘者、现任或离职员工)
  • 价值链从业人员(如制造、组装、物流、原材料采购、回收环节)
  • 直接/间接供应商、分包商及商业伙伴及其员工
  • 客户
  • 民间社会组织、工会、非政府组织
  • 受我们商业活动影响的社区
  • 客户、终端用户或第三方观察员

What can be reported?

You can use this policy to report any concern that you believe violates:

  • Health and safety
  • Ethical or lawful business conduct
  • Human rights
  • The environment
  • Information Security
  • Anti-Competition, antitrust or privacy and data laws
  • Fairphone’s Compliance Policies, including but not limited to, the Fairphone Ways of Working Together and the Anti-Bribery, Gifts and Entertainment Policy

可举报事项

您可依据本政策举报任何涉嫌违反以下内容的行为:

  • 健康与安全
  • 商业道德或合法经营行为
  • 人权
  • 环境保护
  • 信息安全
  • 反竞争、反垄断或隐私及数据法规
  • Fairphone合规政策,包括但不限于《Fairphone协作方式》及《反贿赂、礼品与招待政策》

What should not be reported via this Platform?

You should never report with malicious intent. Additionally you should not use the Platform to report on:

  • Immediate threat to life or property
  • Personal Human Resources matters
  • Personal disputes,
  • The content or interpretation of Fairphone policies themselves, or
  • Issues with your Fairphone product

哪些情况不应通过本平台举报?

请勿出于恶意目的进行举报。此外,您不应使用本平台举报以下事项:

  • 对生命或财产的直接威胁
  • 个人人力资源事务
  • 个人纠纷
  • Fairphone政策本身的内容或解释
  • Fairphone产品相关问题

Can I report anonymously?

Yes. You can file a report anonymously via the Speak Up Platform. This Platform supports confidential, two-way communication and allows you to remain unidentified if you wish.

我可以匿名举报吗?

可以。您可通过“畅所欲言”平台匿名提交举报。该平台支持保密双向沟通,如果您希望,可匿名使用。。

How can I file a report?

To file a report please follow the following steps:

  • Click on “File a report”.
  • Select “+ New report”
  • Choose your preferred language
  • Save your report number and create a password
  • Complete the necessary information, including attaching any evidence (if applicable).
  • Check your message before clicking “Send”.
  • If not done already, take note of your report number, which you can find in the confirmation pop-up message. Make sure to save it somewhere safe.
  • (Optional) Click on “Receive notification emails” so that you can receive follow-ups on your case directly in your mail box. Fill in your email address. It will not be shared with Fairphone unless you include it in your report. Make sure to verify your email address before exiting.

如何提交报告?

提交报告请按以下步骤操作:

  • 点击“提交报告”。
  • 选择“+ 新增报告”。
  • 选择您偏好的语言。
  • 保存报告编号并设置密码。
  • 填写必要信息,包括上传相关证据(如有)。
  • 点击“发送”前请核对信息。
  • 若尚未操作,请记录确认弹窗中的报告编号并妥善保存。
  • (可选)点击“接收通知邮件”可直接通过邮箱获取案件进展。填写邮箱地址(除非您在报告中主动提供,否则该信息不会共享给Fairphone)。退出前请务必完成邮箱验证。

Will I experience any negative consequences for reporting a misconduct?

No, speaking up in good faith is never punished at Fairphone. In accordance with our company values and legal requirements, we do not allow any form of retaliation against you. Your confidentiality is maintained, and your identity is protected.

举报不当行为会对我产生负面影响吗?

不,在Fairphone,真诚地提出意见绝不会受到惩罚。根据公司价值观和法律要求,我们禁止任何形式的报复行为。您的举报内容将得到保密处理,身份信息将受到保护。

Not sure about all the facts? That’s okay.

We encourage you to speak up with what you know. You don’t need to be certain or prove misconduct, that’s our responsibility. Please do not attempt to investigate yourself.

不确定所有事实?没关系。

我们鼓励您说出您所知的情况。您无需确定事实或证明不当行为,这是我们的责任。请不要自行调查。

Helpful information to include in your report:

Please provide as much information and detail as possible about the case you are reporting, including:

  • What happened? (Description of the issue)
  • When and where did it happen (Dates and places)?
  • Who was involved (Names)?
  • Any supporting documents or evidence? (Note: You do not need proof to report this, but any type of evidence helps us investigate.)
  • If you feel comfortable:
    • Who are you in the Fairphone value chain? (example: I am a Fairphone employee, I work in a factory, I am a supplier, I am a business partner). If applicable and possible please specify which partner you are working for.
    • If you want you can also share your exact details. You are currently reporting this anonymously and can remain anonymous (we will not know who you are). However, if you are comfortable enough, enter your contact details below. We will keep it confidential.
    • Have you told anyone else about this?

报告中应包含的有用信息:

请尽可能详细描述您所报告的事件,包括:

  • 发生了什么?(问题描述)
  • 何时何地发生?(日期和地点)
  • 涉及人员(姓名)?
  • 是否有支持性文件或证据?(注:报告无需证明材料,但任何证据都有助于调查)
  • 若您愿意透露:
    • 您在Fairphone价值链中的身份?(例如:Fairphone员工、工厂工人、供应商、商业合作伙伴)。如适用且可行,请注明您所属的合作方。
    • 如愿可提供详细信息。当前举报为匿名状态(我们无法知晓您的身份),但您愿意,可在下方填写联系方式。我们将严格保密。
    • 您是否向他人透露过此事?

How can I access my report once filed?

  • Access the Speak Up Platform
  • Select “Log in”
  • Enter your 8-digit report number and password

You can access your report to check on updates (if you have not chosen to receive email notifications) or add any additional information and/or pieces of evidence.

提交报告后如何查看?

  • 访问 Speak Up 平台
  • 选择“登录”
  • 输入您的 8 位报告编号和密码

您可查看报告以了解最新进展(若未选择接收邮件通知),或补充任何额外信息和/或证据材料。

Where can I find Fairphone’s policies?

在哪里可以找到Fairphone的政策?

Fairphone Newsletter

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