Fairphone Privacy & Cookie Policy

Welcome to the Fairphone Privacy Policy. This text explains what personal data we, Fairphone, collect, why we collect it and what we do with it.

If you have any questions about your data and its protection, you can contact us at privacy@fairphone.com.

With Personal Data (‘Your Data’) we mean any information through which we can identify you.

In general we collect Your Data to do what you ask us to do: send you your Fairphone, provide support, send you our newsletter or to see how you use our services, such as our website, so we can improve them.

We never sell Your Data, give it to someone else or use it for advertisement purposes without your approval.

This Privacy Policy applies to the website fairphone.com (including Fairphone webshop, forum, blogs and Fairphone support platform) owned and operated by Fairphone B.V.

What this Privacy Policy is about and what types of information we collect from you

This Privacy Policy covers how we collect and use Your Data. We are the controller of Your Data under this Privacy Policy and we will collect and process Your Data strictly in accordance with this Privacy Policy.

Depending on who you are and how you interact with us, we may process different categories of Personal Data about you. You can find the information we collect by clicking on the relevant link below:

Index of activities

Data of children

We do not intentionally collect information from children under the age of 16.

If you are under the age of 16, we advise you to speak with your parent or guardian and get their consent before sharing Your Data with us;
If you are the parent or guardian of a child under the age of 16, we recommend you make sure that your child does not share Personal Data through the use of our products, services, website and other digital channels without asking your permission.

Sharing Your Data

We will never sell Your Data or information about you to any third parties.

We do not share Your Data except in the limited cases described in this section and only for the following purposes.

Service providers: We have outsourced certain business functions and their associated data processing activities to third party service providers. These service providers are authorized to use Your Data only as necessary to fulfil these services to us, which include, but is not limited to IT services, advertising services, billing services and shipping services. None of these providers will contact you by electronic means to provide you with any newsletter, marketing e-mail or information, unless you have provided your consent to them;
Business Partners: we may share Your Data with business partners, so that they can provide you with the services you requested. None of these partners will contact you by electronic means to provide you with any newsletter, marketing e-mail or information, unless you have provided your consent to them;
Professional advisors and others: we may share Your Data with banks, insurance companies, lawyers, auditors, and other professional advisors. These parties only receive Your Data when this is needed to fulfil a contractual obligation.
Public and governmental authorities: when required by law, or as necessary to protect our and/or your rights, we may share Your Data with entities that regulate or have jurisdiction over Fairphone;
Affiliates: should Fairphone establish affiliates, we may share Your Data with those affiliates on a need-to-know basis;
Social Media Plug-ins: our website does not use social media plug-ins. The social media symbols on our website are normally linked and do not transmit data to social media platforms.

Location of Your Data

We attempt to collect, store and, if applicable, process Your Data within the European Union, European Economic Area (“EEA”) and Switzerland.

We may transfer Your Data to countries located outside the European Union, European Economic Area (“EEA”) and Switzerland. Some of these countries are recognized by the European Commission as providing an adequate level of protection. With regards to transfers to countries which are not recognized by the European Commission as providing an adequate level of protection, we will ensure adequate data protection and privacy requirements through the standard contractual clauses approved by the European Commission. You can request a copy of these clauses through privacy@fairphone.com.

Data retention

We will not store Your Data for a longer period than permitted by law and only as necessary for the purpose for which we have collected or processed Your Data. Therefore, how long we retain Your Data depends on the type of data and the purpose for which we collected or processed Your Data. Please keep in mind that in certain cases a longer retention period may be required or permitted by law.

The criteria we take into account when determining our retention periods include:

How long Your Data is needed to provide you with our product or to operate our business;
Do you have an account with us? If yes, then we will keep Your Data while your account is active or for as long as needed to provide our services;

Should we be subject to a legal, contractual, or similar obligation to retain Your Data. For details on the retention periods for various types of data, please see the different categories below.

Data Security

We process Your Data in accordance with the General Data Protection Regulation. To protect Your Data, we will take appropriate measures, including requiring our service providers to use appropriate measures to protect the confidentiality and security of Your Data. Your Data is stored on our secure servers or the servers of our trusted partners.

Although we want you to feel confident in using our website and we are committed to protecting the Your Data we collect or process, no website can guarantee complete security. We have implemented appropriate technical and security procedures to help protect Your Data against any unlawful destruction, accidental loss, alteration or unauthorised disclosure or access. However, please be aware that the transmission of information and data over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

Your responsibilities and rights

Your responsibilities

When providing us with Your Data, it is your responsibility to ensure that Your Data is accurate, complete and up-to-date. You should also take all reasonable measures to keep Your Data secure at all times. For instance, you are responsible for keeping your password and other log-in details confidential. We will not ask you for your password, except when you log into our website.

When providing us with the Personal Data of other people, it is your responsibility to collect this Personal Data in compliance with the GDPR and other local legislation. This includes informing the people whose Personal Data you are providing about this Privacy Policy and obtaining their consent.

Your rights

We will provide you with access to Your Data, so you may control and update, modify and, where legally possible, delete it.

You can contact us at privacy@fairphone.com if you want to:

Review, change or delete Your Data;
Object to certain processing of Your Data;
Receive a copy of Your Data in a machine-readable format;
Ask us any other questions regarding Your Data and its protection.

Data collecting activities

Cookies and your visit of our website

Cookies definition and preferences

During your visit to Fairphone’s website, we will automatically drop cookies on your computer or device. « Cookies » are small pieces of data, stored in text files, that are stored on your computer or device when websites are loaded in a browser. Fairphone uses these Cookies to ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may also be set by Fairphone or by third parties to provide advertising or analytics services.

Our websites and HTML emails may also contain other tracking technologies such as “pixels”. These are typically small transparent images that provide Fairphone with statistics.

If you do not want Cookies to be stored, you can adjust your preferences via this ‘Cookie settings’ button:

Cookie Settings

Or set your Internet browser to reject the setting of all or some Cookies and to alert you when a Cookie is placed on your computer or device. Pixels are not stored on your computer or device, therefore if you disable Cookies, pixels may still load, although their functionality will be restricted.

For further information about your internet browser settings click on your browser below:

Please note that if you use your browser setting to block all Cookies (including necessary Cookies), you may not enjoy an optimal experience on our website.

If you want to remove previously stored Cookies, you can manually delete the Cookies at any time. However, manually removing Cookies from your device does not prevent a website from placing further Cookies unless and until you adjust your browser settings as described above.

Google Translate on our website

Google Translate uses its own privacy and use policies. These policies are not controlled by Fairphone and are not associated with Fairphone’s privacy and use policies. For more information, click here.

What Personal Data do we collect?

When you visit our website we collect the information sent by your computing device, such as laptop, mobile phone etc.. This could contain:

Device information (operating system and browser used, plugins and fonts installed, screen size);
Log information: the time and duration of your use of our digital channel;
Use of the website: where do you click and which pages do you visit;
Location information: your approximate location derived from your IP address. We erase the last three numbers of your IP address to make this more anonymous;
Other information about your use of our digital channels: the links clicked within our newsletter or on our website;
Preferences you set on our website about language and location;
Login information and the contents of your shopping cart.
Any purchases made.

How do we collect Your Data?

We use Google Analytics, Google Tag Manager, Hotjar and New Relic to analyze website visits. This is done by using real time information of people interacting with our website and by placing cookies or running a piece of java-script code in the browser of a visitor.

A cookie is a digital file containing a unique ID (a string of letters and numbers) that is sent by our website to your computer and is stored there. This unique ID is then sent back to our website each time you open our website. This enables our website to recognise and track you.

We will use the persistent cookies mainly to enable our website to recognize you when you visit and keep track of your preferences, like language settings, in relation to your use of our website.

We use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use advertising cookies to collect information on visitors of our website in order to advertise our products only if the visitor has agreed to this collection and use of Your Data.

What do we use Your Data for?

We use Your Data to:

Estimate our visitor size and usage pattern so we can optimise our website;
Analyze the use of our website and to create reports about the use of our website;
Store data about your preferences like language and country settings; store your session data like the contents of your webshop cart and your logged-in status; prevent fraud and increase the security of our website;
Better tailor advertising to your interests if you consented to the use of Your Data.

When do we delete Your Data and how can you request Your Data to be deleted?

Any data about the use of our website is only saved in an anonymised and aggregated form and does not contain Your Data anymore.
We do not allow third parties to further process Your Data for any other means.
As soon as you withdraw your previous given consent to being tracked for advertisement purposes, we delete Your Data.

You can control the use of cookies on our website, at the individual browser level by installing a cookie-blocker or by removing the cookies from your browser preferences. Please bear in mind, that if you disable cookies that parts of our website that contain data from other websites, like Google maps, youtube videos etc., will be limited.

Create a user account on our website
What Personal Data do we collect?

When you create a user account on our website we need your:

First name
Last name
E-mail address

How do we collect Your Data?

Your data is sent to us by the sign-up form. The sign-up form is protected by an SSL encrypted connection. You can verify a secure connection by clicking on the green padlock in your browser.

What do we use Your Data for?

We use this data to create an account for you and to inform you about its creation by e-mail.

When do we delete Your Data and how you can request Your data to be deleted?

You can request to have your data removed by sending an e-mail to privacy@fairphone.com. You receive a confirmation e-mail that you have to confirm before we proceed with the deletion process.

Buy a Fairphone 2 or another product from our store
What Personal Data do we collect?

In order to be able to send you your Fairphone 2, we need you name, address, phone number, e-mail address and payment data to complete the purchases.

We store the IMEI number of the Fairphone you bought.

Please note that that when you use third party payment providers, such as PayPal and Buckaroo, their Privacy Policy is also applicable to the monetary transaction.

How do we collect Your Data?

We collect Your data during the purchase process. In order to complete purchase you will have to provide our personal details in our electronic form. The form is protected by an SSL encrypted connection. You can verify a secure connection by clicking on the green padlock in your browser.

What do we use Your Data for?

We use the data in order

To process your order;
Make sure your product is delivered;
Keep proof of purchase for guarantee and accounting purposes.
We use the IMEI for warranty and support reasons.

When do we delete Your Data and how can you request Your Data to be deleted?

You can request to have Your Data removed by sending an e-mail to privacy@fairphone.com. You might be requested to send us a proof of identity before we proceed with the deletion process. If you request more data to be deleted in the same request, we might ask you to provide us with additional proof of identity to ensure we are deleting the right data. Please bear in mind that some data, like the one associated with a past purchase, cannot be deleted because of our legal obligation to provide a two-year warranty or our obligation to maintain financial Data for 7 years.

Become a business partner
What Personal Data do we collect?

Last name
First name
Position
Name of organisation
Website URL
E-mail

How do we collect Your Data?

We collect your Data using a form on our website and from direct conversations between you and our sales representative. The form is protected by an SSL encrypted connection. You can verify a secure connection by clicking on the green padlock in your browser.

What do we use Your Data for?

To link your business to a sales representative. Our sales representative will use Your Data to keep a coherent record on our business together. Ultimately Your Data will be used to complete business transactions.

When do we delete Your Data and how can you request Your Data to be deleted?

You can always request your contact person at Fairphone to delete Your Data, or submit a request for deletion to privacy@fairphone.com

Participate in the recycling program
What Data do we collect?

Your phones IMEI nr.;
The storage capacity of your phone;
Your name;
Your address;
Your e-mail address;

How do we collect Your Data?

We collect Your data by using the form on our recycling page. The form is protected by an SSL encrypted connection. You can verify a secure connection by clicking on the green padlock in your browser.

What we use Your Data for?

We use Your Data

to calculate the worth of your second hand phone
to make a label that you can use to send your old phone to Teqcycle, our recycling partner.
to send you a discount voucher to be used to buy a Fairphone 2, if you consent to this.

When we delete Your data and how can you can request Your Data to be deleted?

Your information will be deleted after three months and not be used for other purposes than the ones mentioned above.

Submit feedback, inquiry, repair requests and/or a complaint
What Personal Data do we collect?

Your e-mail address;
Any information disclosed in the attachments you add to your request;
The Fairpone model you own and specifics of the product;
Online shop order number;
Phone unique identifier or IMEI;
Battery serial number.

If your repair request is approved we will also ask for your pickup and return address.

How do we collect Your Data?

We collect Your Data using the form on our website.
If your repair request is approved we will also ask for your pickup and return address by email.

What do we use Your Data for?

to contact you.
to facilitate the pickup of drop off of your broken phone.
to assess your problems and to provide you with the requested support.
to analyse and improve our customer support and for trainings of new agents.

When do we delete Your Data and how can you request Your Data to be deleted?

You can submit a request for deletion to privacy@fairphone.com.

Submit a research request
What Personal Data do we collect?

Your name
Your e-mail address
The name of your organization

How do we collect Your Data?

Your Data is sent to us by submitting the research form. The form is protected by an SSL encrypted connection. You can verify a secure connection by clicking on the green padlock in your browser.

What we use Your Data for?

We use your Personal Data to contact you in case we are able to support you in your research.

When do we delete Your Data and how can you request Your Data to be deleted?

Your Data will be deleted after three months in case we are not able to follow-up or one year after completion of your research. You can request Your Data to be deleted by sending an e-mail to privacy@fairphone.com. You will receive a confirmation e-mail that you have to confirm before we proceed with the deletion process.

Organise an event with or for Fairphone

What Personal Data we collect?

Your e-mail address.

How do we collect Your Data?

By using the form on our website. The form is protected by an SSL encrypted connection. You can verify a secure connection by clicking on the green padlock in your browser.

What do we use Your Data for?

To contact you in case we have questions or remarks regarding your event.

When we delete Your Data and how you can request Your Data to be deleted?

Your Data will be deleted from our server three months after the event has passed or upon your request. You can submit a deletion request to privacy@fairphone.com

When you visit an event of Fairphone

What Personal Data do we collect?

Pictures, video and other media materials of individuals.

How we collect Your Data?

Fairphone regularly takes photographs and makes videos (hereafter: materials) during the events we organize and attend.

What do we use Your Data for?

These materials are used:

To report on the event through our blog and social media accounts; and
To promote future events.

When do we delete Your Data and how can you request Your Data to be deleted?

During events at our office, you will always be able to tell us that you do not want us to use materials in which you are clearly identifiable.

During the events of other organizations, we will use a release form to ask for your consent to use the materials in which you are clearly identifiable. This only applies to materials Fairphone makes and does not apply to the materials made by the organizer of the event and/or other attendees.

If you are identifiable in our videos and pictures and you want us to remove such materials, you can send a request to privacy@fairphone.com.

Subscribe to get product availability updates
What Personal Data we collect?

Your e-mail address

How do we collect Your Data?

When a product is unavailable for a period of time, we add a form to the product page. You can use this form to fill in your details and you will receive an e-mail when the product is available again.

What we use Your Data for:

To notify you when a product has become available again. We always send out an update and a reminder a few days later.

When we delete Your Data and how you can request Your Data to be deleted?

After we have sent you the reminder email, we delete your email address and any other information we have of you.

Join and post on the Fairphone forum and comment under blogs
What Personal Data do we collect?

Username
Name (if provided)
E-mail
Logins (if you connect your forum account to a social media account)
The last IP address you used to login
The IP address you used at the moment of sign-up
If you have 2-factor authentication enabled
What Fairphone model you have (if provided)
Account status, capabilities and trust level.
Group membership
Activity: creation date, last notification send, last seen, number of likes given/received, number of posts created, warnings received, private topics created, total read time, total number of days visited on the forum
The contents of your private messages to other forum users can be read by the administrators of the forum
Any data you disclose by adding posts and data to the forum.

How do we collect Your Data?

Your Data on the Fairphone forum is collected through the sign-up form and through registration of your actions on the forum.

What do we use Your Data for?

To enable you to create an account and to validate that account;
To monitor the popularity of our forum and make adjustments if needed;
To fight spam, false logins, trolls and other behaviour that violates our forum rules;
To help resolve any disputes forum members are unable to solve between them.

When do we delete Your Data and how can you can request Your Data to be deleted?

We can only delete your account if you have not made any posts. First delete your posts if you want Your Data removed. Posts older than 60 days cannot be deleted in order to protect the coherence and reliability of our forum.

If you have posts that are older than 60 days, Your data can be anonymized upon request. You are able to download an archive of Your Data from your profile page before it is anonymized.

Take part in a survey
What Personal Data do we collect?

Your age range;
Your country;
E-mail address;

How do we collect Your Data?

After the purchase of a Fairphone 2, we send you an email with a link you can click to fill in our survey.

At the end of the survey you can opt-in to allow Fairphone to contact you for other surveys and consumer panels.

What do we use Your Data for?

We use Your Data to better understand our customers, what motivates them to buy the Fairphone 2 and how we can improve our company and product. If you consent, we also use this data to contact you again in the future with more questions, surveys or interviews.

When do we delete Your data and how can you request Your Data to be deleted?

We analyse and aggregate individual responses every month into anonymized datasets. After aggregation has been completed, individual responses and all Your Data are deleted.

If you consented to be contacted again in the future, we store your e-mailadres in our mailing list database. At the bottom of every email you receive from us, you can find an opt-out link which will remove Your e-mailadres from the mailing list.

What Personal Data do we collect?

First name
Last name
E-mail
Date of birth
Address
City
Country
Telephone number
Personal website
LinkedIn profile
Skype profile
Any other information you disclose in your motivational letter and CV.

How do we collect Your Data?

The Personal Data that is provided by applicants is stored in our Application Tracking System Homerun, which is also our recruitment database.

What do we use Your Data for?

Your Data is only used to communicate with you with regard to your job/internship/open application:

Request additional information concerning a new job/internship opportunity and/or assessing the application;
Inform about job/internship opportunities.

If hired, our People team will process the information as necessary in relation to the your employment and your information will be transferred to your personnel file. This is limited to information relevant to the ongoing employment relationship.

When we delete Your Data and how you can request Your Data to be deleted?

If an applicant has consented, we keep their Data for a period of 12 months. The Fairphone People team is responsible for the deletion of applicant Data from Homerun after 12 months have passed.

If no consent has been given, Personal Data is deleted 3 months after a decision on the position has been reached.

Contact

Fairphone Privacy
Address: Jollemanhof 17
1019 GW Amsterdam
The Netherlands
e-mail: Privacy@fairphone.com CoC registration #55901964

Updates to this Privacy Policy

This privacy policy was updated on 20 August 2018. The privacy policy may be updated in the future. An older version will always be available on our website with indication of changes where possible.

Fairphone

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