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How to report a security vulnerability

If you have identified a security vulnerability on one or more of our devices, please report it to product.security@fairphone.com
We kindly ask that you provide us with relevant information that can help us to identify the security vulnerability and fix the potential security issue, which includes:

  • Product name and software version(s) affected by the vulnerability
  • A detailed description of the vulnerability
  • Steps to reproduce the issue (you can also attach videos/screenshots/logs for a better understanding)
  • A PoC (Proof of Concept) or exploit, if available
  • Workaround found, if applicable
  • Disclosure plans, if any

We also ask you to keep in mind our customers’ security: during the investigation and resolution phase, it is recommended not to disclose any information about the vulnerability and/or exploits connected to it, to avoid third parties using the security issue for malicious purposes.
We will keep you informed about the status of the investigation and when a resolution is ready.

Connect with us

Van Diemenstraat 200
1013 CP Amsterdam
The Netherlands

KvK: 55901964
VAT: 851904270B01

Please note: our repair centre is located elsewhere, if you need information on this subject or would like to submit a return or repair request, get in touch!

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