Learn how you’re legally covered, where to get help or how to register your Fairphone 4 Extended Warranty
If you experience any manufacturing defects with any of our products (hey, it happens sometimes), you’re covered by a 2-year warranty. This is alongside your legal rights, as a consumer, when you purchase products from our website or from a reseller.
It’s also our goal to inspire others to go beyond what is legally required and make products that last as long as possible so that we can all drastically reduce the environmental footprint created by the manufacturing process.
The majority of smartphones are covered by a 2-year warranty by default. With Fairphone 4, we go the extra mile to cover your new phone for up to 5 years at no additional cost and no matter where or how you purchased the phone originally.
All you need to do is register your Fairphone 4. This also applies if you received it as a gift. We kindly ask you to do this at your earliest convenience.
It takes less than 10 minutes to complete. You’ll need to provide a proof of purchase or receipt and share some basic details about you and your phone.
The duration of your Fairphone 4 warranty includes the standard 2 years plus the additional extension. This extension is calculated based upon the purchase date.
|Date of purchase||Total Extended Warranty period|
|30.09.2021 – 31.08.2023||5 years|
|01.09.2023 – 31.03.2024||3 years|
If you have experienced a long wait for your Fairphone 4 order to arrive, do not worry, we are currently adding 12 weeks to the expiration date of the Extended Warranty. This means everyone benefits from the full warranty period. Remember to check the warranty expiration date in your confirmation email once you have registered.
You can find examples of what’s not covered by warranty and the full T&Cs for registering your Extended Warranty on this page:
Whether it’s one of our smartphones, an accessory or spare part, you will be covered by the 2-year warranty starting from the date of purchase or delivery depending on your circumstances. This covers all manufacturing defects. You can find examples of what’s not covered by warranty at the bottom of this page.
Remember to keep your receipt or a proof of purchase. You need to provide these in the future if you ever need to make a warranty claim.
If you have a warranty claim, please contact the company where you originally purchased your Fairphone product. If applicable, repairs, replacements, shipping and any costs involved will be arranged by them.
We’re serious about our claim: Yours to open, yours to keep. Unlike other brands, we encourage you to repair or upgrade your Fairphone yourself so DIY repairs following our tutorials and repair guides should not void your warranty.
We’ve got you covered with helpful guides, our troubleshooting tool and affordable spare parts available on our website.
Issues including normal wear and tear, accidental or cosmetic damage are not covered by warranty. Here are some examples:
For whatever the reason your issue is not covered by warranty, we can still help you with any repairs that are needed and you can find affordable spare parts and replacements on our website.
If you need more information, you can also read our terms and conditions for warranty:
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